Cant download sonic drive in app

I got the app about 2 months ago because my aunt wanted to send me a gift card on it for my birthday. I live in Alabama. Not only was it super easy for me to be hacked, but the size of the order and the location were not questioned by this app. From this info you can pretty well determine that there is nothing in this app to prevent fraud. And when I called customer service, they simply told me to change my password and contact my bank.

Not even an apology. This is a problem that needs to be taken care of. Get with the program people. No one carries around cash? Not even needed for toll roads anymore.

A lot has happened since then. Please allow your employees to get tips by credit card through either the app or on location. Pizza is usually paid for in advance. And customers have the option to add on a tip upon delivery of food. And there will be smiles all around. The more you give, the more you will receive.

Only thing I saw to do was buy their card hoping I could then place an order. Maybe they have different mobile methods available at different locations??? I ended up giving them my credit card info to buy their stinky card with a minimum amount them was unable to purchase anything without going to the store first to ask because mid afternoon on a week day my local store never answered the phone. Maybe this is how they make money — channeling folks into buying useless cards?????

No previous experience with Sonic and now I want nothing to do with them. Three days ago I order on the app, as I always do before I head to work, so that I would be able to just pull in get my order and go to work. As always I completed my order at home, set my pick up time to 15 minutes after the order was placed and headed to Sonics.

The app told me my order was completed, deducted the money from my card, but never placed my order. I called the contact number to see how to go about my order being placed and if it could be pushed through and the associate on the phone just told me there was nothing they could do and that the location I was at was responsible for my refund then asked was that all I called for and dismissed me.

I relayed the message to the store manager and she called herself to get things fixed. I received my refund yesterday but I still had to reorder and repay for my food after a thirty minute wait and no real help from your support line. First of all, the reward redemption process on this app is terrible. I asked her to find out for me, she did, and she was wrong, so someone else helped me out.

So I cannot ever have a zero balance. I keeps prompting you to add more to cover your purchase and then some. I want to zero out and be done with sonic!! I thought I would download the app because I keep seeing signs at my sonic to order ahead. And I thought this would be awesome because it seems they never can hear me at my sonic. And I always end up having to scream my order at them. This is just stupid. Order your food. Easy peasy. This was way more complicated than it needed to be.

What a waste of 10min of my life lol. So a lot of places have swapped over to doing these apps instead of manpowering cashiers and the like You can still order in person.

The food is still fast food. Mistakes do still happen with your orders to where you have to have the food itself corrected But you get what you pay for. I digress. Ultimately the app has a couple little hang ups with ordering, but the discounts are on point and require no fees. Just the usual marketing sign up with your email address.

You can order ahead and check in, food is brought out to you promptly upon arrival. I like this app. This is based on our NLP Natural language processing analysis of over 1,, User Reviews sourced from the Appstore and the appstore cumulative rating of 4.

If it is not working for you, we recommend you excersise some patience and retry later or Contact Support. Local Sonic is not checking the system for the app orders.

I get the error that the card was declined. But then I can order and pay with the same card at the kiosk. Ordering was fine Items were in bag so tried again and app did the same thing.

Emptied bag and gave up. The apps ok but it takes just as long to get your food. I hit order one more time thinking it was a glitch and surely it wouldn't take off card twice yet it did and sonic still didn't receive order. I talked to manager at my sonic who told me to call the app customer serv. Called twice. And since then it has been removed from card And app transaction history.

Total fraud. I want my money back!!! We used the app religiously since it was released, then up and for no reason, it now refuses to accept our cards for payment, it continues to say that the card is declined but the banks has verified all is well on their end. When I called customer service, they claim its a "fraud prevention" but the card never works, has never been accused of fraud, etc.

I used the app many times with no problems but now it will only give me apple pay and I have never used that and never will!! Fix this or I will not be at sonic again. It was convenient but not anymore. My profile still shows my saved debit card but doesn't give me that option anymore. And NO it is not my phone doing it. I have been trying to order drinks and slushes for me and my children for the past 3 hours on the mobile app, on my laptop and keeps telling me there something not right.

However, when I get home we are missing 5 items. Got back in car to retrieve the missing food items only to he told 4 of the items they have been out of for quite some time. You filled the bags. Did you not notice the items were not in your store to put in my bag? I have to call their customer service.

I did only to be told no you have to get your money from the store. Called the store and again was told no you have to call the customer service. Called again and was told same thing. Go to store. Asked to speak to a supervisor only to be told they were all in a meeting call back later.

Called back 2x more only to be now they were all busy. Called again the next day in the am a Saturday only to be told all the supervisors were again in an all day meeting and to call back after pm. No one has returned emails or phone calls to discuss refunding me my money for items purchased and not received. Absolutely the worst in customer service recovery. I will never ever do business with Sonic again.

I went to log in to the app today and was told my account had been deactivated. I then called the customer support number in the app and they could give me no explanation as to why I could not access my account, no information as to what amount of money was left on my virtual gift card when my account was deactivated, and also no information as to when I would be refunded the remaining amount of money that was on my card when my account got deactivated.

What kind of customer support are you supposed to be when you have no remedy for this apparently wide-spread issue except to create a new account and hope for you money back?! Needless to say, I have already deleted the app. Almost every time I tre to order I get an "unexpected error" pop up.

Even If I close it and restart it, it won't work. Would be a decent app if it actually worked. Often I'll get my order ready and try to pay, only for it to say it could not create the order or that there was a problem trying to pay. When it's the latter, it has no problem charging my card and making me wait for the pending charge to cancel itself the next day. I'm hard of hearing so ordering at the speaker is difficult, so when the app doesn't work I usually just have to go elsewhere. Terrible, once you change phones you are locked out forever.

You have one job and you supposed to be able to log in and order food. If you can't do that what purpose do you serve. TL;DR This app just sold me a giftcard that was declined. I was attempting to pay after waiting in line for an hour just to get a drink on a particularly hot day. I had recently come to the same sonic and payed 2. No big deal. I attempted to pay through the app. I had to buy a giftcard and pay with that. After buying a giftcard. The giftcard was declined. I reset the app, thinking it must take a second to hit the system.

Declined again. Reset my phone. I explained my situation and he let me go without paying because he could see I was doing everything right Next time.

Ill just make sure to have cash. I have called support, uninstalled, reinstalled, added and removed credit card and still can't get a transaction to go through. There was an error trying to create your order. Please try again. I gave them all the info I could along with a screenshot of the error message. Does anyone in that company want to make this better? Guess not. This app never works. Ever since it was released I've never been able to order anything through it, whether it was issues adding my card for payment or just the app randomly lying and saying the items I want are unavailable.

I go to the store in question and all the stuff I wanted is in stock and available. It's a waste of time. I loved the idea of ordering on the app and being able to pull in, pay, and have your order brought out. A little over a month ago there was a glitch with the app. I ordered before I arrived and during the order I had to reload because my balance was low. As I pulled into Sonic to select witch bay I was in it reloaded again! I sent a message through the app support team.

They instructed me to contact the location for my refund. The located advised they had no knowledge of this type of technology and to call home office. I have called, emailed, called, emailed, called, called, called, called and called!

Only for them to email me that my issue can not be resolved. I have receipts, bank statements and screenshots of transactions to support my complaint!!

This is not acceptable! You really shouldn't buy stuff through this app I would say 50 to 60 percent of the time, it errors over and over.

They also cannot or maybe will not, or don't know how? Even if they don't have what you ordered available: refunds are redirected to a useless phoneline. I do like ice cream with Oreos though I keep going to Sonic :.

App always kicks me off data and won't order. Tried to do the special on the app and keeps saying the discount has expired but it hasn't. It's advertised on the app. This app is the worst! It's constantly glitchy. It's a guess at which restaurants will be available on a given day.

The selling point is happy hour drinks all day, but then drinks are "unavailable" all of a sudden?! Several times I've opened the app and it doesn't recognize my account, it shows the item but no information or buttons on it, lets me place my order but then freezes during the payment or when it's time to select my stall number, so I have to shut it down and reopen.

So many issues! Please, if you see this review, this is your sign to eat some where else. If i could rate a zero I would, there are no prices, and it's only actually worked one time for me. It's litterally terrible that I have to hit total and wait almost 5 minutes everytime I select an item to see my total, sonic you absolutely suck with this app. The app offers a lot of great deals like half off all drinks all day BUT only if you order through the app.

Ordering through the app itself is slow as it suffers from sluggish performance especially on the payment screens, particularly when you submit payments. This from an iPhone X and fast WiFi. Very annoying and discouraging. Save yourself the trouble and hassle and just order in person rather than use this greedy and slow app. Used to be a functional app. Now it is just horrible. I have never in my life been so aggravated by an application.

This is a prime example of technology that should make life simpler, actually deterring one from using it. On numerous occasions, I have placed orders BEFORE heading to the location and had it fail for numerous reasons, most often it is the card being declined despite being charged.

Use app for discount and convenience, Cash app to apply a boost and prepare for disappointment. Always complains about network connectivity, order timeouts, available stores not appearing; the works. Used to love it but now the app never seem to be able to purchase items in app and now my local store never has any grilled chicken or other items available after ordering.

I order then go to store and they are out of ton of items then they get my order wrong. It def is frustrating. The app has signed me out and says my password or user name is wrong. I tried to change my password and the email wont let me change it. The app has not worked the last 3 times I have tried to use it. Let's me get all my stuff into the cart then there is an error when I go to pay.

Won't let me place my order. It is constantly giving me an error msg! Get your act together and get it fixed!!!! Awful app. Never works. Does not show rewards that the service desk says I have and also does not let me check in upon arrival saying that I changed my location and will not let me check in. Horrible app. Something always goes wrong. Fix your app App has a lot of bugs.

If you order special things like a mozzarella stick with your combo instead of fries it will error out on you. If you try to order too close to mobile order cut off time 30 minutes before close it will decline your card. Other times I'll spend minutes creating an order to only get an error at checkout and it infurates me every time. Please fix your app so people can actually use the offered discounts. New logo, who dis? Look for the heart next to each location in the list.

Bug fixes and performance enhancements. You can now find your Transaction History under your profile to see previous order ahead orders and Sonic Pay payments. Bug fixes and design enhancements. Bug fixes. Design Enhancements. We are introducing the concept of promo codes, please subscribe to our emails and text program for more information on specific offers for Order Ahead.

Coming first to new users and soon to current users. Adds support for Sign in with Apple. Fixes a bug that prevents adding a new credit card to your account. Enter the email address associated with your account, and we will email you a link to reset your password. Sign up for a free account to get curated coupons. Create a free account for the full AppGrooves experience.

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Sign Out. Developer Information. Release Notes 4. App Size 26MB. Developer Sonic Industries Services, Inc. Languages English. Age Rating Everyone.

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